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Privacy Policy

 

A Legal Disclaimer

Last Updated: [14/10/2024]

Welcome to Social Mastering. This Privacy Policy governs your use of our website and services. By accessing or using our services, you agree to this policy. We’re committed to protecting your privacy and keeping your experience safe, secure, and reliable.

1. Information We Collect

We collect the minimum information needed to deliver your order and support you:

  • Contact details you provide (name, email).

  • Order details (links you submit, plan selected, notes).

  • Payment information is processed securely by our payment partners; we don’t store full card data on our servers.

  • Technical data (cookies/analytics) to keep the site working and improve it.

We don’t collect data that you don’t give us during registration, checkout, or support.

2. How We Use Your Information

We use your information to:

  • Process, deliver, and support your orders.

  • Communicate about orders, service status, and support questions.

  • Improve our website, services, and customer experience.

  • Send optional updates or offers (you can opt out anytime).

  • Keep our website and services working as intended and prevent fraud.

3. Data Security

We take security seriously. We use encryption (HTTPS), access controls, and secure payment processing. Only trained staff/contractors who need the data to fulfill your order can access it.

4. Cookies

We use cookies to run the site, remember preferences, and understand usage. You can disable cookies in your browser; some features may not work without them.

5. Third-Party Services

We work with trusted partners to deliver your order:

  • Payments: processed by PCI-compliant providers (e.g., Stripe/PayPal). Their privacy policies apply to payment data.

  • Marketing Delivery Partners: we share only what’s needed (e.g., the link you submit) to run your promotional campaigns. These partners are required to use your data only to fulfill your order.

  • Legal/Protection: we may disclose information if required by law or to protect our rights and users.

We do not sell or rent your personal data to third parties for their own marketing.

6. Services

Our services are promotional campaigns that follow platform rules—no bots, no fake traffic, no artificial engagement. Once a campaign has started, media/partner costs begin, so standard orders are non-refundable.
If delivery falls short of the selected plan due to pacing or inventory, we will complete the remaining portion, extend the campaign, or credit/refund proportionally per our SLA.
If a platform changes its policies or algorithms during your campaign, we will adapt the strategy and continue delivery in a compliant way.

7. Service Commitment

We’re dedicated to high-quality, policy-compliant promotion. While we monitor and optimize campaigns, platforms make final decisions about distribution and results may vary by content and audience. If timing shifts because of platform review/changes, we’ll update you and complete the order using an approved approach.

8. User Responsibility

Use accurate, up-to-date information when ordering. You’re responsible for ensuring your content and account comply with each platform’s policies. We are not liable for actions taken by platforms in response to content or account violations outside our control.

9. Your Choices & Rights

  • You can access, update, or request deletion of your personal information by contacting us.

  • You can opt out of marketing emails at any time (order/transactional messages will still be sent).

  • We keep data only as long as needed for orders, support, legal/accounting obligations, and security.

10. Changes to This Policy

We may update this Policy from time to time. Changes take effect when posted here. Please check back occasionally to stay informed.

11. Contact

Questions about privacy or your data? Email contact@socialmastering.com and we’ll help.