Shipping Policy
A Legal Disclaimer
Last Updated: 14/10/2024
Thank you for visiting and shopping at Social Mastering. The following are the terms and conditions that constitute our Shipping Policy for the digital marketing services we provide.
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1. Digital Service Delivery
Since our services are entirely digital in nature, no physical shipping is required. Upon successful completion of your order, the delivery of our marketing services (such as social media followers, likes, views, and other engagement) will be initiated and carried out as described on the specific service page.
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2. Delivery Process
Once your order has been processed and payment is confirmed, our team will start delivering the digital service to the social media profile or content you provided during checkout. The timeframe for delivery varies depending on the type of service ordered.
Delivery Timelines:
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Most services will begin within the first 1-24 hours after placing an order.
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The full delivery of the service may take between 1-7 days depending on the volume of the service purchased and the marketing strategy applied. (Unless specified differently in product description or within personal messages to the customer).
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We ensure gradual and organic growth for your social media profile, and for this reason, you will not receive all followers, views, or likes at once. The delivery will be spread out over the agreed campaign period for optimal results.
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3. Delivery Confirmation
Once the service delivery begins, we will notify you via email with updates on the progress of your order. You may also receive a final confirmation email once the service has been fully delivered.
If you encounter any issues or have concerns about your order's progress, feel free to reach out to us via contactsocialmastering@gmail.com, and we will assist you promptly.
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4. Non-Refundable Services
As mentioned in our [Refund Policy], all digital services are non-refundable once they have been initiated. Please refer to the Refund Policy for detailed information on situations where exceptions may apply.
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5. Changes in Social Media Algorithms
Please be aware that changes in the algorithms of social media platforms (e.g., YouTube, Instagram, TikTok) can affect the delivery time and performance of our services. In such cases, we will adjust our strategy accordingly and ensure that your order is completed successfully.
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6. Customer Responsibility
It is your responsibility to provide accurate and up-to-date information (including links to your social media profiles or content) during the checkout process. If incorrect or incomplete information is provided, we cannot be held responsible for delays or non-delivery of the service.
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7. Questions About Your Order
If you have any questions regarding the delivery of your order, please contact us at contactsocialmastering@gmail.com with your order number, and we will get back to you as soon as possible.
By using our services, you agree to the terms outlined in this Shipping Policy. Please review this policy carefully and contact us if you have any questions or concerns.